Cancellation & Refund Policy

Cancellations

You can cancel an order yourself from the Track order page until it ships. After it ships, it can no longer be cancelled.

Exchanges

We only exchange pieces that arrive damaged. Request the exchange from the Track order page within 2 days of delivery, describe the damage, and we will confirm the next steps by email. We may ask for a photo. Pieces that are not damaged cannot be exchanged, including for a different size.

Returns

We do not accept returns.

Refunds

Payments are not refunded to the original payment method. When an order is cancelled before it ships, or a damaged piece cannot be replaced, the amount is issued as a store credit coupon, valid for 12 months. The coupon appears in your account and works at checkout when you are logged in.

Partial cash on delivery

If you choose partial COD, the Rs 200 you pay online confirms your order. If you cancel before it ships, that amount becomes store credit. The balance is collected in cash by the courier when the parcel is delivered.

Failed or duplicate payments

If money was deducted but your order was not confirmed, the payment is reversed to your account by Razorpay automatically, normally within 5 to 7 working days. Write to trendrobe.clothing@gmail.com with your payment reference if it does not arrive.

Contact

For any cancellation or exchange question, write to trendrobe.clothing@gmail.com.